Hardware

AMD has modified the controversial FAQ of the heatsinks

Modification by AMD of the controversial FAQ of the heatsinks for their processors, which had not been updated for five years and thus ends the controversy.

Let's recap. Last Monday it was announced that AMD's FAQ indicated that in no case would the warranty of the company's processors be coveredincluding Ryzen if they suffered any damage from using an out of stock heatsink. Yesterday the company said they intended to change this page It was over five years old and out of date. Today it was announced that they have already changed the page that referred to the company's heatsinks and the warranty.

AMD clarifies this complex situation and has rectified the documentation in the FAQ and we can already see that yes, we are covered by the warranty if we use a different heat sink than the one provided with the processor. It is funny how a strong controversy has had to be unleashed for the company to decide to do something about it and they have left the 'Questions and answers' area for so many years without updating. They have stressed that the language used was quite confusing and did not reflect the company's policies in this regard. The new FAQ in this regard now specifies:

Is my AMD Processor in a Box (PIB) warranty still valid if I use a different heat sink and / or fan (HSF) other than the one provided in PIB?

Yes, as long as the selected HSF, when properly installed and used, supports AMD processor operation in accordance with publicly available AMD specifications. Use of HSF solutions determined by AMD to be incapable of such performance or determined to have contributed to processor failure will void the warranty.

We have no guarantee, but it is possible that the invalidity of the guarantee did not refer to commercial heatsinks from Cooler Master, Noctua, Corsair, Enermax and other companies, whether they were air-cooled or liquid coolers, but to low-quality solutions from little brands. reliable and the 'pot' used for extreme overclocking.

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Robert Sole

Director of Contents and Writing of this same website, technician in renewable energy generation systems and low voltage electrical technician. I work in front of a PC, in my free time I am in front of a PC and when I leave the house I am glued to the screen of my smartphone. Every morning when I wake up I walk across the Stargate to make some coffee and start watching YouTube videos. I once saw a dragon ... or was it a Dragonite?

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A comment

  1. finally amd puts something coherent in terms of the warranty clause in terms of processor cooling

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