A Samsung Galaxy S10 5G explodes and the company gives a strange explanation for not returning or replacing the terminal

Robert Sole 2 May 2019

1 931 1 minute of reading

New problem for Samsung, after revealing that a Galaxy S10 5G has exploded and the company drains the bundle and does not return the money.

Samsung's situation in the smartphone market is getting complicated at times. The company has suspended without giving more information the presentations and the launch of the Galaxy Fold. We have seen how the Galaxy Folds self-destruct within 24 hours, without giving further explanation. Now the case of the Galaxy S10 5G has been unveiled has exploded. But the most unfortunate thing is that the user from South Korea has not had their money refunded or replaced. A rather unfortunate situation that does not speak well of the company.

A Samsung S10 5G explodes and the company neither replaces nor returns the money from the terminal

Samsung claims that the explosion of this terminal was not the fault of a design flaw. The company claims that the explosion was due to an "external impact." The affected user has said that this device is immobile on a table. “It started to smell burning and the smoke soon engulfed the phone. I had to drop it on the ground when I touched it because it was very hot, ”says the affected South Korean user.

We can see, according to the user's statement, that the problem arises from a manufacturing defect of the smartphone. Samsung says something else about it. The company has told CNET that it is due to an "external shock." A company spokesperson has said that "after recovering the customer's device, Samsung inspected it closely and concluded that the damage was caused by an external impact."

Given the background of the Galaxy Note 7 and the Galaxy Fold, we choose to believe the user. Although on the other hand, if with a blow the terminal can end up exploding, it indicates that something is not right. Anyone with a smartphone has seen how their terminal hits the ground and at most, the screen breaks. It does not seem normal to us that a smartphone battery explodes due to a blow.